FAQs

Frequently Asked Questions

If you don’t see the answer to your question here, please feel free to contact me
General terms and conditions including my returns policy can be found here

Postage:

How much do you charge for postage and packing? (P&P)

United Kingdom

For smaller items under £25 First Class P&P is £2.50,
larger items but still under £25 First Class P&P is £3.50
For items over £25 shipped within the UK I use the Royal Mail Special Delivery service for my jewellery as it is tracked and insured
I charge £7 for Special Delivery P&P for UK orders on this website

You can also collect for Free at the Vivian Gallery, Dawlish, Devon, EX7 9HB UK,
Please email or phone to let us know when you are coming.
01626 867254

U.S and Canada

For parcels Shipped to the U.S and Canada I use Royal Mail’s international insured tracked and signed service,
I charge £8, £9 or £12 postage and packing for US and Canadian Orders, this depends on the value and size of the item.

If your order is urgent, please let me know ASAP so I can try my best to get it to you quickly, please note, I am not always able to get to the post office the same day as your order, but generally it will be the next working day.

 

Will you ship outside the UK? (other than US and Canada)

Yes, but only by prior arrangement, please contact me so I can look up a price for shipping to your country.
You will be liable for any customs fees/duties/import taxes that may apply in your country.

 

Can I combine an order from your Etsy shop and your webshop?

Yes, I will combine the orders and only charge you once for postage & packing. Let me know before hand including the full listing titles of all the items you’d like to buy, and I’ll sort it so that you only pay one post and packing charge.

Made to order items:

How long does it take?

Generally I aim to get made to order items made and posted within two weeks, unless it requires hallmarking in which case it will likely be longer. (things that require hallmarking tend to be bigger items such as necklets and heavier bangles. Most of my rings, earrings and slim single bangles do not require hallmarking)

 

Can you fast track my order?

Yes, but it may cost you extra, depending on what it is. For example I can send things for hallmarking with a faster turnaround, there is an extra charge for this.
Please get in touch ASAP if your order is urgent. I’ll always do my best to make things in time, but I’m only human after all, with just one pair of hands!

 

How do I know the correct size to order?

You purchase my ring or bangle sizer! I will send it to you, you then contact me with the size you require, you’ll get the price of the sizer off your ring or bangle when you order.
Neither of us wants to get this wrong and cause delays and extra costs while sending things back to be changed or remade. I can only make the size that you tell me, so I’ve made it easy for you to measure it correctly.
Please be aware that the width of a bangle or ring has a significant effect on the size needed, so its best to use the sizer.

Can you make it in Gold?
Probably, it depends what it is! Get in touch and we can discuss it! Gold items will require hallmarking.

General Info:

What is hallmarking?

Hallmarking is a legal requirement on all items of sterling silver weighing 7.78g or more, or gold items weighing 1g or more. I must send the items to be tested and marked by the assay office before I sell them. I use the London assay office. They apply the following marks: one for the fineness, my sponsors mark (my initials MB) the london assay office mark, and the date letter.
Items under 7.78g may be sold without a full hallmark, but I often apply my makers mark (MB) and a 925 stamp for sterling silver. This is not a full hallmark.
For more detailed information, please see the Assay office website

 

What is Sterling Silver?

Sterling silver is a popular choice for jewellery, it is 92.5% silver, and the remainder is usually copper, this makes it much more hardwearing for use in jewellery.  It may be stamped with ‘sterling’ or ‘925’, or it might have a full hallmark (see above)

 

What is Fine Silver?

Fine silver is 99.9% silver, it is purer than sterling, but this can make it a bit softer and more likely to dent or mark during wearing.
Precious metal clay (PMC) is usually fine silver (though it comes in other metals and qualities).

What is Lampwork?

That one is best answered on my about page