All my glass and jewellery items are handmade by me, one by one, in my Devon Studio.

I carefully check each item before it is listed for sale.

All my glass is annealed in a digitally controlled kiln, and all bead holes cleaned of bead release.

my SRA number is B-211

I produce other items such as art prints and printed mugs in-house, this means I’m in charge of the quality.

I also make laser cut designs such as notebooks, jewellery and hanging decorations which are also produced in-house.

I personally select and check each wooden board before sanding it and prepping it for lasering, and then once lasered, sand it again and apply any finish required.

Custom orders:

If you would like me to make you something, please do ask! I’ll be happy to help! contact me here

Theres a bit more about custom orders in my FAQs

I can send photographs of the item before you purchase, however if its a particularly complex or higher priced item, or something customised with any name of any sort, I may need to take a deposit.

I can make certain final adjustments prior to final billing and sending.

I try to make custom orders within two to four weeks and get them sent out however if your item is especially complicated, or requires me to source/order materials, I’m sure you’ll understand it might take a little longer!

if an item requires hallmarking, there will be a delay as it will have to be sent to the assay office in London, assayed, and then returned to me
Hallmarking items over 7.78g of sterling silver is a legal requirement in the UK, and I am proud to have my items hallmarked where it is necessary!

More about hallmarking here

Returns and exchanges:

If you are not happy with your item for any reason, do not hesitate to contact me and I will try to sort out any problems. It can be returned for a refund within the time scale below. Return postage to be paid by the customer

Contact me within: 14 days of delivery
Ship items back within: 14 days after the cancellation form is sent. I will acknowledge receipt of the form.

You can find the cancellation form here Madeline Bunyan cancellation form 10.22
You do not have to use the form itself, but I do need all the information on it, which you may email to me. The address is on the form.

Unless Faulty or damaged, items must be returned in re-saleable condition, in the original packaging.


Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
– personalised orders, or items which are significantly custom, that I would be unable to re-sell.
– Digital downloads
– Earrings (for health/hygiene reasons)

Refunds will only be issued once I have received the goods back in saleable condition (unless reason for return was faulty) Refunds will not include return  postage costs. Refunds will be given within 14 working days from when I receive the item back.
Faulty goods: If an item is found to be faulty, I will try my best to fix it or make a replacement, but as each item is handmade they may vary slightly. Please contact me if there is ever a problem with something I have made.
I want you to remain a happy customer!


Payments are accepted via Paypal or Square.


I am based in the UK. I no longer sell internationally from this website, if there is something you would like but you live overseas, please contact me and I’ll let you know if I can ship to your country. All international orders will be processed through my etsy shop

if you have any other queries or requests about shipping, please contact me prior to purchase.

I use Royal Mail for shipping.
First class, Tracked 24/48 or Special Delivery within the UK.

Free Shipping on orders over £75
items totalling over £75 will be shown the free shipping option at checkout. I will choose the most appropriate option for the order, Usually Tracked 48hr. if you need it sooner, you may still upgrade to special delivery next day (next day applies to shipping time and not dispatch time)

approximate shipping costs:
Jewellery & Beads (over £45) £7 Special Delivery
Smaller Jewellery Items & Beads (large letter size) £2.50
Clocks £4.50 First Class
Mugs and other Small Packet sized Parcels £4 First Class
Flat artwork and Cards £2.50 First Class

Shipping costs are per order, rather than per item.

Specific shipping prices will be displayed during checkout.

Orders may also be collected for Free from the Vivian Gallery, Dawlish, Devon by prior arrangement. Please contact me to arrange this.

Delivery times are out of my control once I have posted an item. if you have a specific date you need your order for, please let me know as much in advance as possible, I will aim to post in plenty of time for it to arrive.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.


Additional policies and FAQs:

This does not affect your statutory rights under the Sale of Goods Act.

All Terms and conditions are under U.K. Law

F.A.Q.s – Frequently asked questions are here

My Privacy & Cookies Policy can be found here


Seller details:

Madeline Bunyan
2 Queen Street
United Kingdom