Terms And Conditions
All my items are handmade by me, one by one, in my Devon Studio.
I carefully check each item before it is listed for sale. All my glass is annealed in a digitally controlled kiln, and all bead holes cleaned of bead release.
my SRA number is B-211
If you would like me to make you something, please do ask! I’ll be happy to help!
I will send photographs of the item before you purchase, however if its a particularly complex or higher priced item, or something customised with any name of any sort, I may need to take a deposit.
I can make any final adjustments prior to final billing and sending.
I try to make custom orders within two weeks and get them sent out however if your item is especially complicated, or requires me to source/order materials, I’m sure you’ll understand it might take a little longer!
if an item requires hallmarking, there will be a delay as it will have to be sent to the assay office in London, assayed, and then returned to me
Hallmarking items over 7.78g of sterling silver is a legal requirement in the UK, and I am proud to have my items hallmarked where it is neccessary!
Returns and exchanges:
If you are not happy with your item for any reason, do not hesitate to contact me and I will try to sort out any problems. It can be returned for a refund as long as it’s within 30 days of purchase. Return postage to be paid by the customer
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
– personalised orders, or items which are significantly custom, that I would be unable to re-sell.
– Digital downloads
– Earrings (for health/hygiene reasons)
Refunds will only be issued once I have received the goods back in saleable condition (unless reason for return was faulty) Refunds will not include any postage costs.
Faulty goods: If an item is found to be faulty, I will try my best to fix it or make a replacement, but as each item is handmade they may vary slightly. Please contact me if there is ever a problem with something I have made.
I want you to remain a happy customer!
Payments are accepted via Paypal or Square.
I am based in the UK. so all my items ship from the UK, this means that items shipped overseas will take a little longer. please be aware of this when you purchase, I wouldn’t like for you to be dissapointed!
if you have any other queries or requests about shipping, please contact me prior to purchase.
I use Royal Mail for shipping.
Tracked Insured Airmail for overseas packets, First class or special Delivery within the UK.
Delivery times are out of my control once I have posted an item. if you have a specific date you need your order for, please let me know as much in advance as possible, I will aim to post in plenty of time for it to arrive.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Additional policies and FAQs:
This does not affect your statutory rights under the Sale of Goods Act.
All Terms and conditions are under U.K. Law
2 Queen Street
DAWLISH, Devon EX7 9HB