well...the usual really (sorry, very boring)

General

This is who I am and where I can be reached

Madeline Bunyan
2 Queen Street
Dawlish
Devon
EX7 9HB

01626 867254 (please state that you got the number from madelinebunyan.com)
To email me use the contact me page
My actual email address does not appear anywhere on this site to avoid spam.

please read the page on information and care to make sure that you know how to take the best care of your new treasure

All items on my shop pages are the ones you will purchase, and will not be substituted for other similar items unless stated.

Please note that I do not guarantee that any of my vessels, stoppered or otherwise, will hold liquids. the stoppers are mainly for decoration and may not provide an air-tight or liquid-tight seal (I am working on it though!)

Privacy Policy
I do not pass on your personal information to anyone with out your permission.

I will only send you my newsletters and advertising if you subscribe to my mailing list.

I will remove you from my mailing list at any time you request it.  Go to the 'Contact Me' page at http://www.madelinebunyan.com/page3.htm type your your name and email address in the appropriate boxes and UNSUBSCRIBE in the message box and send. instructions will also be on the bottom of any mailings.

Refunds and Returns

If you are not happy with your item for any reason, do not hesitate to contact me and I will try to sort out any problems. it can be returned for a refund as long as its within 30 days of purchase. return postage to be paid by the customer.

Refunds will only be issued once I have received the goods back in saleable condition(unless reason for return was faulty) Refunds will not include any postage costs

Returns will not be accepted on earrings unless they are faulty.(hygiene reasons)

Postage

Standard postage and packaging is £2.50, this is for standard Royal Mail first class recorded postage.

This cost also goes towards my time for packaging it up,
a padded envelope, box (where appropriate) any other appropriate packing eg wadding or equivalent for vessels.

I may wrap items using recycled or reused packaging to reduce the impact on the environment (if this is not acceptable please inform me at checkout)

All items will be wrapped securely, if they arrive damaged please inform me within 3 days of its arrival and I will endeavor to sort it out.

items lost in the post are not my responsibility. all items are posted recorded delivery unless organised otherwise. This will not cover items above around £22 in value or any jewellery items if Royal Mail lose it. it will require a signiature on arrival.

To ensure your items arrive safely, please choose the special delivery option. items posted without this option are sent at the buyers risk. The special delivery option guarantees delivery next working day before 1pm and is insured up to £500. This will also require a signiature on arrival.The upgrade to special delivery will be £3.50 on top of the £2.50 postage charge, please add the upgrade to your basket before checkout.

International postage

Please email me for postage costs to your country

approximate prices are below:

Europe £3.50 not signed for, proof of posting only,
£3.50 extra for signed for,
additional compensation up to £500 is another £2.20 extra


For actual postage costs I will need to weigh the item, the above is a guide. postage to the rest of world may be £1 or so more than Europe

 

 

 

 

This does not affect your statutory rights under the Sale of Goods Act.